Designer Smiles
316 Groveland Street, Orlando, FL 32804

Privacy Policy

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

The Health Insurance Portability & Accountability Act of 1996 (HIPAA) requires all health care records and other individually identifiable health information (protected health information) used or disclosed to us in any form, whether electronically, on paper, or orally, be kept confidential. This federal law gives you, the patient, significant new rights to understand and control how your health information is used. HIPAA provides penalties for covered entities that misuse personal health information. As required by HIPAA, we have prepared this explanation of how we are required to maintain the privacy of your health information and how we may use and disclose your health information.

Without specific written authorization, we are permitted to use and disclose your health care records for the purposes of treatment, payment and health care operations.

  • Treatment means providing, coordinating, or managing health care and related services by one or more health care providers. Examples of treatment would include crowns, fillings, teeth cleaning services, etc.
  • Payment means such activities as obtaining reimbursement for services, confirming coverage, billing or collection activities, and utilization review. An example of this would be billing your dental plan for your dental services.
  • Health Care Operations include the business aspects of running our practice, such as conducting quality assessment and improvement activities, auditing functions, cost-management analysis, and customer service. An example would include a periodic assessment of our documentation protocols, etc.

In addition, your confidential information may be used to remind you of an appointment (by phone or mail) or provide you with information about treatment options or other health-related services including release of information to friends and family members that are directly involved in your care or who assist in taking care of you. We will use and disclose your protected when we are required to do so by federal, state or local law. We may disclose your PROTECTED HEALTH INFORMATION to public health authorities that are authorized by law to collect information, to a health oversight agency for activities authorized by law included but not limited to: response to a court or administrative order, if you are involved in a lawsuit or similar proceeding, response to a discovery request, subpoena, or other lawful process by another party involved in the dispute, but only if we have made an effort to inform you of the request or to obtain an order protecting the information the party has requested. We will release your PROTECTED HEALTH INFORMATION if requested by a law enforcement official for any circumstance required by law. We may release your PROTECTED HEALTH INFORMATION to a medical examiner or coroner to identify a deceased individual or to identify the cause of death. If necessary, we also may release information in order for funeral directors to perform their jobs. We may release PROTECTED HEALTH INFORMATION to organizations that handle organ, eye or tissue procurement or transplantation, including organ donation banks, as necessary to facilitate organ or tissue donation and transplantation if you are an organ donor. We may use and disclose your PROTECTED HEALTH INFORMATION when necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public. Under these circumstances, we will only make disclosures to a person or organization able to help prevent the threat. We may disclose your PROTECTED HEALTH INFORMATION if you are a member of U.S. or foreign military forces (including veterans) and if required by the appropriate authorities. We may disclose your PROTECTED HEALTH INFORMATION to federal officials for intelligence and national security activities authorized by law. We may disclose PROTECTED HEALTH INFORMATION to federal officials in order to protect the President, other officials or foreign heads of state, or to conduct investigations. We may disclose your PROTECTED HEALTH INFORMATION to correctional institutions or law enforcement HIPAA/@Notice of Privacy Practices.doc officials if you are an inmate or under the custody of a law enforcement official. Disclosure for these purposes would be necessary: (a) for the institution to provide health care services to you, (b) for the safety and security of the institution, and/or (c) to protect your health and safety or the health and safety of other individuals or the public. We may release your PROTECTED HEALTH INFORMATION for workers’ compensation and similar programs.

Any other uses and disclosures will be made only with your written authorization. You may revoke such authorization in writing and we are required to honor and abide by that written request, except to the extent that we have already taken actions relying on your authorization.

You have certain rights in regards to your PROTECTED HEALTH INFORMATION, which you can exercise by presenting a written request to our Privacy Officer at the practice address listed below:

  • The right to request restrictions on certain uses and disclosures of PROTECTED HEALTH INFORMATION, including those related to disclosures to family members, other relatives, close personal friends, or any other person identified by you. We are, however, not required to agree to a requested restriction. If we do agree to a restriction, we must abide by it unless you agree in writing to remove it.
  • The right to request to receive confidential communications of PROTECTED HEALTH INFORMATION from us by alternative means or at alternative locations.
  • The right to access, inspect and copy your PROTECTED HEALTH INFORMATION.
  • The right to request an amendment to your PROTECTED HEALTH INFORMATION.
  • The right to receive an accounting of disclosures of PROTECTED HEALTH INFORMATION outside of treatment, payment and health care operations.
  • The right to obtain a paper copy of this notice from us upon request.

We are required by law to maintain the privacy of your PROTECTED HEALTH INFORMATION and to provide you with notice of our legal duties and privacy practices with respect to PROTECTED HEALTH INFORMATION.

We are required to abide by the terms of the Notice of Privacy Practices currently in effect. We reserve the right to change the terms of our Notice of Privacy Practices and to make the new notice provisions effective for all PROTECTED HEALTH INFORMATION that we maintain. Revisions to our Notice of Privacy Practices will be posted on the effective date and you may request a written copy of the Revised Notice from this office.

You have the right to file a formal, written complaint with us at the address below, or with the Department of Health & Human Services, Office of Civil Rights, in the event you feel your privacy rights have been violated. We will not retaliate against you for filing a complaint.

For more information about our Privacy Practices, please contact:
Dental Care Alliance
6240 Lake Osprey Dr.
Sarasota, FL 34240
Ph #: 941-955-3150

For more information about HIPAA or to file a complaint:
The U.S. Department of Health & Human Services
Office of Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
877-696-6775 (toll-free)

Read What Our Patients Say
Patient Reviews
Dr. Charmaine Ortiz is absolutely amazing which is why I have been her Botox patient for 8 years and counting. I receive Botox in my forehead area to eliminate wrinkles. Dr. Ortiz is very attentive, […]
Elizabeth P.
Dr. Ospina is a very caring and passionate Dr. I have received so many compliments on my smile since I got my teeth done here. And I still need bottom done . I can’t wait for the final results. […]
Edwin R.
You took the time to deal with me and my anxiety and were VERY caring! I felt as if I was part of your family being treated! IV Sedation is the BOMB! I will never goto another Dentist, You gained a […]
Kenneth B.
Edward did a great job i was very comfortable and very pleased with the work.he has done so far.
Juan G.
What a wonderful experience, usually when you go to the dentist office you are nervous and worried. But from the moment you step into the office you are greeted with a smile and kindness, you […]
Javier T.
I came in as a walk-in and was able to be seen almost immediately. I was seen by Dr. Ospina; he was very attentive and offered a response to all my questions, no matter how small. I don’t remember […]
ANGELICA T.
All the staff is exceptional, knowledgeable and very friendly. Edward Sales thoroughness while cleaning your teeth made me feel good about my dental hygiene. I am very grateful for the great […]
Celenia L.
It has been an excellent experience going to this office.. great amazing service! I will recommend this office to anybody.. friends and family…they truly care for you and your dental health. The […]
Juan S.
What an awsome set up. I have never seen such team work exhibited by Dr. Deigo O., Cathy, Sonya and Felix. Very warm, caring and reassuring even down to the cost (very workable). Dr. Deigo […]
Celeitha V.
What an awsome set up. I have never seen such team work exhibited by Dr. Deigo O., Cathy, Sonya and Felix. Very warm, caring and reassuring even down to the cost (very workable). Dr. Deigo […]
Celeitha V.
Friendly staff. They make you feel like family!
Torrance W.
Great management, everyone are so helpful and amazing people. Thank you Designer Smiles.
Ayrton P.
From start to finish my experience was the absolute best. Dr. Ospina and his staff were nothing short of amazing everyone greeted me with a smile & looked to comfort me in every way possible. I […]
Eddie T.
When I fell off an A-frame ladder at work, I chipped one of my molars, and was sent to Designer Smiles to get the dental work done. I am really happy to have been sent to them. Dr Ospina, Dr Ortiz […]
Joshua M.
This office is great. Felix from the front desk is very welcoming and accommodating. Edward the hygienist is very gentle with the cleaning and super polite the entire time. Dr. Ortiz is awesome and […]
Joy L.
Great staff , great communication.
Antony C.
I have been coming to DS and Dr Ospina since 2015, when they took on the task of repairing my teeth after a substantial accident. They have always, and continue to do the best to accommodate me, and […]
Frank S.
Thanks you…Dr Diego Ospina and staff are awesome. I have been coming here for a few years. Dr Ospina is always gentle and has wonderful deposition. I would recommend others to come here.
Carolina A.
Excellent service and top qualified dental staff.
Autharine S.
I have been a patient of Dr. Ortiz for over 20 years. Her approach to dentistry is not only professional and impeccable, she is also caring and kind. Eighteen years ago I moved to Miami but always […]
Gabi A.
Office Hours
Mon. – 8:00 AM - 5:00 PM
Tue. – 8:00 AM - 5:00 PM
Wed. – 6:00 AM - 5:00 PM
Thu. – 8:00 AM - 5:00 PM
Fri. – 8:00 AM - 5:00 PM
Sat. – Closed
Sun. – Closed
Phone: (407) 988-1563
Fax: (407) 895-5511
Healthcare Financing with
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We accept most insurance plans and will be happy to help you understand the coverage that you have. We will do our best to see that you receive your maximum insurance benefits for all covered services.

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For appointments, call us at: (407) 988-1563 or
Request an Appointment
For appointments, call: (407) 988-1563
Office Hours
  • Monday 8:00 AM - 5:00 PM
  • Tuesday 8:00 AM - 5:00 PM
  • Wednesday 6:00 AM - 5:00 PM
  • Thursday 8:00 AM - 5:00 PM
  • Friday 8:00 AM - 5:00 PM
  • Saturday Closed
  • Sunday Closed
Get in touch:
  • Phone: (407) 988-1563
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